Navigo pass, how to hang it?

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France is confined once again from October 29, 2020 midnight to December 1. How to suspend your Navigo pass during confinement, or at least during the month of November?

Navigo pass. Image Anais Pessey and Laurent Pariente

It will not have escaped you, a new confinement has just been set up by the government of Jean Castex. In this regard, we have listed everything that will change in France from October 30. Dear Parisians, you are probably asking yourself the question of suspension and refund of your Navigo pass / card. Rest assured, know that there are two ways to hang it up for a month or more. Here is how to do it.

New confinement: here’s how to suspend your Navigo pass

It exists two methods to suspend your Navigo pass : you can either do it from the Île-de-France Mobilités (IDFM) website, the organizing authority for transport in the Île-de-France region, or by going directly to one of the points of sale RATP.

If the approach is possible today and for the coming month, know that you will however be charged whatever happens and that it will take wait a few days before getting a refund. let’s remember that you can reactivate your Navigo Pass at any moment.

Suspend your Navigo Pass online

The easiest method to suspend your Navigo Pass is through your Navigo account, from the website Île-de-France Mobility. Note that you will have to do it before October 31, 2020, in the evening.

Be careful though: this internet procedure still requires a trip to a vending machine at a station or station, by respecting a period of 48 hours after having triggered the suspension on the internet. So that your suspension is definitely taken into account, the Navigo pass must be updated on the vending machine before November 4 at 11:59 p.m..

Suspend your Navigo pass in one of the RATP points of sale

You can also go to one of the many RATP points of sale, officially appointed Navigo contact points. In the same way, you will have to get there before Saturday, October 31 in the evening.

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