how to solve “This item may not exist”

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OneDrive is the personal cloud storage solution provided by people at Microsoft. As such, it is one of the most common alternatives in its field. And as often happens in these cases, users run into some rather annoying performance issues every now and then. However, there seems to be one flaw that stands out above the rest. We are talking about, when in OneDrive, the message “This item may not exist or is no longer available“. Well, in this article we are going to teach you how to make it go away forever.

The first thing to say is that this error usually shows up when we try to access a OneDrive folder in the browser. Then the cloud service may get corrupted and present this sentence.

It must even be said that in addition to the previous line of text which is read in the error message, it is possible that the element has actually been deleted, has expired or that we do not have the permissions to view it. .

Generally speaking, it can be said that this inconvenience is mainly due to the renaming of the default document library on the OneDrive site from Documents to another name. Fortunately, we have a few possible exits, so let’s get to know them.

Remove “This item may not exist” in OneDrive

Well, first of all we have to say that there is a key tool from Microsoft in these cases. This is SharePoint Designer or SPD. We’re talking about a free HTML editor that you can use to create and edit Microsoft SharePoint sites, workflows, and web pages. Beyond that, it should be used in this situation.

  • Open SharePoint Designer or, if you haven’t installed it, download it from this link
  • Open the OneDrive site and browse all files
  • Right click on the library
  • Select the option to rename
  • Rename the folder in question to Documents
  • You might also need to allow users to run custom scripts on personal sites during the process, as well as run custom scripts on self-service sites. All this from the SharePoint admin center.

    In any case, after you return the folder name to the original in OneDrive, the phrase “This item may not exist or is no longer available” should disappear forever. And, with it, the drawbacks.

    If this has helped you, you’ll also want to know how to back up any folder with OneDrive.

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