Amazon Echo is everywhere and is available in several iterations; from the OG Echo to the Echo Dot, from the Echo 2 to the Echo Plus and even the Echo Show, there is something for everyone.
There is no doubt that Amazon’s Alexa-based smart home device is spending quite some time. Chances are, you already have at least one of these devices in your home, and it shouldn’t come as a surprise to know that Wi-Fi issues are the number one problem faced by Amazon Echo owners.
Fortunately, there is a solution, which is why we’ve put together a guide to troubleshooting WiFi issues with your Amazon Echo device.
Most connection problems start with installation. A device that was not configured correctly or was unable to connect early can cause problems. First, we’ll walk you through the steps to get started using your Echo device.
- Plug in your Echo using its power cord. The ring light will turn blue and start spinning to let you know it’s on. In about a minute, that blue light will turn amber, indicating the speaker is in setup mode, and Alexa will welcome you to the Amazon Echo. If the amber light does not appear, go to step 4.
- Download the Amazon Alexa app from ios or Android. You can also access the application from a the browser.
- The installation process should start automatically and you will be prompted to sign in with your Amazon account email address and password.
- If the setup does not start automatically or if the amber light does not appear when you turn on your Amazon Echo for the first time, go to the Alexa app. Tap “Devices” at the bottom and the “+” at the top right corner.
- Select your language and choose the device you are trying to configure from the list.
- The next step is to connect the app to the Echo and connect the Echo to the Wi-Fi network. On the “Start Echo Setup” screen, click “Connect to Wi-Fi”. The orange ring should now appear on your device. If the amber light still does not appear, go to step 11.
- Close the app, open Settings, and go to Wi-Fi. If your phone recognized your Amazon Echo device, you will see a Wi-Fi network with a name starting with: Amazon-XXX. It may take up to a minute for it to appear in the list.
- Selecting this Wi-Fi network will remove the phone from the main Wi-Fi network and connect it directly to Amazon Echo.
- Once connected, you’ll be prompted to connect Echo to your primary Wi-Fi network. Enter your Wi-Fi password when prompted and Echo will join the network.
- Now any Echo device on the same network can communicate with each other and with the Amazon Alexa app.
- The orange light still does not appear? Press and hold the Action button for five seconds and return to step 7.
You will need to repeat this process for each Amazon Echo and Echo Dot that you connect to your network.
To get started with Amazon Echo, it helps to know what the individual buttons and lights mean.
Most Amazon Echo devices are controlled the same way (with the addition of a touchscreen on the Echo Show), and each model comes with an action button, volume controls, light ring, and a microphone mute option.
the action button, which you will need to use during installation and troubleshooting, is the button with a single white dot in the center. You can use this button to turn off the alarm and timer, as well as turn on the echo.
THE volume controls they are represented with the plus and minus buttons or via a ring on the Amazon Echo (referred to as the first-gen Amazon Echo) and the Echo Plus, on the latter you can increase the volume by turning the volume ring clockwise. clockwise.
the button to mute the microphone, which prevents Alexa from hearing you, is represented by a microphone crossed by a line. Once deactivated, the light ring will turn red. Press it again to turn the microphone back on.
To start using Amazon Echo, after setup, just say “Alexa” followed by your question or command. If he has recognized your voice, the light will turn blue to indicate he is listening.
Amazon Echo and Echo Dot alone don’t do much – or they’re certainly not very useful without enabling Alexa Skills – which brings us to our next tutorial.
Amazon Echo Setup Issues
Alexa generally works great, but if you’re having trouble, this section is for you!
My Amazon Echo won’t connect to Wi-Fi
Amazon Echo devices can only connect to dual-band (2.4 GHz / 5 GHz) Wi-Fi networks that use the 802.11a / b / g / n standard. Your home Wi-Fi network will use these bands / standard, but not peer-to-peer networks or hotspots, for example.
Test your WiFi network and your security
Connection problems have two possible roots. This is your Echo or Internet device (probably the router). Let’s take a moment to go over some of the first steps in troubleshooting Echo.
- If you are unable to connect your Amazon Echo to your Wi-Fi network, turn off the device from the outlet, wait 10 seconds and repeat the above setup procedure.
- Make sure you know the network password – this is the password you need to access the Wi-Fi network and can usually be found somewhere on the router. This password is not your Amazon account password.
- Check that other devices, such as your phone or smart TV, are connected to Wi-Fi. If not, it could be a sign that your Wi-Fi is not working rather than your Amazon Echo.
- If your primary Wi-Fi network is not working, restart your router by turning it off from the outlet. If it still doesn’t work, you may need to update your router’s firmware or modem hardware and the instructions will depend on the router. You can also contact your Internet service provider.
- If you’ve already saved your Wi-Fi password to Amazon, but recently changed your password, you’ll need to re-enter the new password to reconnect the Amazon Echo to your network.
- By default, the router can use both WPA + WPA2 for security. To resolve connection issues, change the security type of the router to WPA or WPA2 only. If your router also has an option to set the encryption type, we recommend that you set it to AES only.
Reduce Wi-Fi congestion
If you have multiple phones, tablets, Amazon Echo, smart devices, TVs, and computers on your Wi-Fi network, or if you download or stream apps and content, you might find that your Wi-Fi is struggling to to follow.
- Turn off devices you aren’t using to free up bandwidth.
- Move your Amazon Echo closer to the router.
- Keep your Amazon Echo away from possible interference, such as microwaves or baby monitors.
You can also connect to the router’s 5 GHz Wi-Fi frequency band if possible. Many devices automatically connect to the 2.4 GHz band, which can leave this band a bit crowded.
Reset Amazon Echo
If that doesn’t solve the problem, you can also reset your devices and start over. To reset your Echo device:
- Find a paperclip, earring, or SIM card tool found with newer phones to hold the reset button on the Echo device at the base of the device. The light ring on your Echo will turn orange then blue.
- Wait for the light ring to turn off and on again.
- The light ring should turn orange and the device will enter setup mode. You can try to repeat the following steps at the beginning of this article.
frequently asked Questions
For the most part, technical issues with an Echo device are rare. But when they do, there is a lot to know. We get a lot of questions about Echo devices and will cover the answers in this section.
Why is my Echo not connecting to Wi-Fi?
We actually have a article here to help you troubleshoot Alexa Wi-Fi issues. To get started, make sure your phone (or tablet) is connected to the correct Wi-Fi network.
Next, try restarting your router or Echo device. You may need to factory data reset and start over if connection issues persist.
What can I do if I cannot get my Echo to work?
If you have completed the installation tutorial and followed the appropriate troubleshooting steps, it might be time to contact Amazon support. You may have a faulty device or something specific to your network that is preventing proper setup.