Boost and resume your game
When your PlayStation 4 won’t turn on, you may hear a beep and see a light, or there may be no sign of life. There are several causes of this issue, but there are a few easy troubleshooting steps you can take to get your console back to working order.
These instructions are for roughly all versions of the PlayStation 4, with model specific instructions if needed.
Why does my PS4 not turn on?
When a PS4 won’t turn on, the cause could be a corrupted hardware, software, software or firmware issue or a power issue. Hardware issues, like poor power and broken power buttons, should be professionally resolved. Software and power issues are often much easier to resolve. So there is a good chance that you can get your PS4 up and running without having to pay an expensive repair bill.
When software issues prevent a PS4 from turning on, it’s usually because of an incomplete system update, corrupted files, or even a bad hard drive. All of these issues are pretty easy to fix, and your PS4 has a built-in safety mode that you can use to make a lot of fixes.
Power issues are also fairly easy to identify and fix most of the time. You may have a problem with your power cable, power supply, surge arrester, or even your outlet. By carefully trying different combinations, you can safely identify the source of this type of problem and then fix it.
How To Fix When A PS4 Won’t Turn On
To fix an issue where your PS4 won’t turn on, perform each of the following steps in order.
- Interrupt the power supply to the PS4. Unplug the power cable from your PS4 first for at least 30 seconds and then plug it back in. Once it’s plugged back in, you can try turning on the console.
- Get your PS4 working. Turn off the console by holding down the power button, even if the console appears to be off already. After the lights stop flashing, or about 30 seconds have passed, remove the power cables and let your console sit for at least 20 minutes. Press and hold the power button again while the console is unplugged. Then plug the console back in and see if it turns on.
- Try a different power cable. If you have another power cable available, remove the current cable and try the other.
Your PS4 uses a standard IEC C7 power cable, which is the same cable used by the Xbox One S and various other electronic devices. If you do not have such devices, you will find these cables in most electronics stores.
- Try a different outlet. If you are using a power strip or surge protector, it is possible that it has gone wrong. Check if other devices are working using the outlet your PS4 is connected to and try plugging your PS4 into another outlet.
- Clean the dust from your console. Using compressed air or an electronic fan, blow dust off your PS4 through all the vents. Depending on how much dust you are dealing with, you may need to take the console apart to clean it completely.
Opening your PS4 to clean it may void your warranty. If your warranty is still valid, you can try cleaning it without opening the case.
- Try inserting a game disc. If the system automatically inserts the disc and turns on, you should be able to use your PS4 normally. If you cannot, there may be a problem with your hard drive or system files that can be fixed in Safe Mode.
- Try to start your PS4 in secure mode. Safe Mode allows the console to boot up with only the most basic functions active, so it’s sometimes available when a PS4 doesn’t boot normally.
To boot in safe mode, first turn off your console completely. Next, press and hold the power button until you hear a beep from the console twice. Finally, you will need to connect a controller via USB and press the PS button.
If you can boot into safe mode, you probably have a software problem. Try updating your system software or performing a reset if nothing else works.
- Remove your PS4 hard drive. Once the disc is removed, try booting the PS4 normally and then into Safe Mode if that doesn’t work. If there is a problem with your hard drive, your PS4 will turn on either in normal mode or in safe mode. You may be able to shut down the console and reinstall the hard drive at this point, but it’s more likely that you will need to replace the drive.
Removing the hard drive may void your warranty. If you have a valid warranty, consult Sony for possible free repairs before disassembling your console.
- Check for signs of bugs. PlayStation 4 consoles have a dark, warm interior and large air vents for heat to escape, which tend to attract physical insects. If you’ve ever had trouble with bugs in your gaming area, there’s a good chance some of them have found their way inside your console. If so, open the console and clean it so that it can turn back on.
Insects living inside your console may have bypassed internal components, in which case you will need to call a professional to fix them.
- Make sure your power button is connected internally. Did your PS4 stop turning on after you took the console apart for cleaning? The PS4 cover power button uses a small metal contact to push a button on the internal circuit board, and the cover can be easily reinstalled so that the power button no longer works.
Try removing the cover, and inspect the metal piece protruding from the cover’s power button. If it is not broken, make sure, as you put the cover back on, that the metal part is in contact with the power button on your console.
If your console has never been disassembled, do not disassemble it to check the power button. You may make your problem worse if you remove the part that pushes the power button.
- Replace your power supply. In some cases, a bad power supply is the main cause of your PS4 not turning on. It’s not much harder to replace than a PS4 hard drive, but it’s a problem you’ll probably be hard-pressed to definitively diagnose without specific tools and knowledge. This is why you may want to consider consulting a professional before attempting to replace the power supply yourself.