How to Fix When Netflix Keeps Freezing

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These fixes will work depending on the device you are using

When you really can’t wait to watch a movie or TV show, it can get pretty boring when Netflix keeps freezing.

This question can present itself in several ways:

  • The Netflix app is not responding at all.
  • Video from Netflix freezes on loading screen.
  • Your entire device (computer, cell phone, media player or game console) freezes.
  • The video itself freezes but the sound continues to play.
  • The video plays but stops and buffers.

The issues listed above all freeze your video, but they can be caused by different things.

If you cannot load the Netflix app on your device at all, the app itself may not work. In this case, follow the steps to troubleshoot the application itself.

Cause of Netflix freeze

There are several factors that can cause your video to freeze in Netflix, and it also depends on the device you are using.

Most of the time, this is data stored on the device that needs to be refreshed for the Netflix app to work properly. However, there are also times when it is related to an outdated driver or your operating system needs to be updated.

We’re going to explore all the causes of Netflix freezing and how you can fix them.

Use the following steps to troubleshoot when a Netflix video freezes on your desktop or laptop.

  1. Restart your home network. Problems uploading videos to Netflix often boil down to a poor network connection. Restart your router and test your internet connection to make sure you can actually connect to the internet. If you find that you are having problems connecting to the internet, try to resolve the problem with your home network router. If your router is working but your computer cannot connect to the network, then you will need to repair your computer’s wireless connections.
  2. Restart your computer. Since most Netflix freezing issues are caused by information that needs to be refreshed on your system, the easiest solution is to restart your Windows 10 PC properly or restart your Mac. If you see any errors while restarting, try booting Windows in Safe Mode or using your Mac’s Safe Boot option to resolve these errors.
  3. Delete Netflix cookies from your browser. Deleting cookies is one of the best ways to ensure that all browser information is completely erased. While you’re at it, you can also clear your browser cache. Netflix provides an even faster method of specifically clearing cookies from Netflix. You just have to go on netflix.com/clearcookies and log into your account.
  4. If the network and internet connections are working well, you might have an outdated version of the Windows or Mac operating system. Make sure to run Windows Updates on Windows 10, or update your macOS to make sure you have the latest fixes. If you recently updated Windows before the Netflix freeze issue started, you may need to troubleshoot the issues caused by these updates. Specifically, you may need to revert to the version of your graphics driver that was previously working.
  5. Speaking of graphics drivers, an outdated graphics driver can cause issues every time Netflix updates its website or app. Visit the manufacturer’s website to find your graphics driver, then download and install the latest version for your operating system. In Windows 10, you can do this by automatically searching for driver software.

How To Fix Netflix Freezing On Android Or iPhone

Freezing Netflix on a mobile device can be caused by a variety of other reasons. These are usually associated with an outdated application, data caching issues, or poor internet connection.

  1. Restart your Android or restart your iPhone. This will ensure that the information that Netflix has stored on your device is properly updated. On Android and iPhone, you have the option of simply turning off the device or restarting it. When you follow the restart steps, be sure to restart your device safely. You will know you did it correctly if you see the operating system loading screen on startup.
  2. Solve your home network connection problems, your mobile data connection problems or the internet connection problems for your Android. IPhones can also have problems connecting to Wi-Fi or problems connecting to mobile data. If your mobile device cannot access the internet, this is most likely the cause of Netflix blocking issues. If so, troubleshoot your internet connection.
  3. If you are using a free Wi-Fi hotspot or a public network, the network administrator may have disabled the ability to stream video over the network. This situation is common in hotels where streaming movies or shows on Netflix are blocked.

Even if the network you’re on has blocked Netflix streaming services, you may be able to unblock Netflix with a VPN connection. If you have a VPN service, you can connect to a VPN with an Android or set up a IPhone VPN.

Fix Netflix Freezing on Media Devices

Whether you’re using a Chromecast device, Smart TV, or PlayStation game console, most of the troubleshooting steps for Netflix freezing are the same.

  1. Poor internet connection is a common culprit, with Netflix crashing on streaming devices. Make sure to properly troubleshoot and test the internet connection on devices like your smartTV, Roku, Chromecast, Wii, PlayStation or Xbox.
  2. Sign out of your Netflix account. Many devices like Chromecast or game consoles stay connected to Netflix for long periods of time. This can cause issues when Netflix or the device manufacturer updates the Netflix app. The first solution that often works to freeze videos is to log out of your Netflix account and log back in.
  3. Restart the device. Just like on a computer or mobile device, Netflix caches information in memory on streaming devices. Restarting may clear this memory and resolve issues. If the problem still doesn’t go away, you might need to try a full reset of your streaming device.



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