Apple Watches have a reputation for being reliable connected watches. However, like any electronic device, they can be prone to malfunction.
Whether your screen freezes, refuses to recharge, or even if its battery drains faster than usual, solutions and practical advice can be used to repair it. We highlight them in this article.
Your Apple Watch is not responding
If your Apple Watch is not responding significantly, if at all, it’s natural to worry. There are many potential causes for this problem, so we’ll start by looking at the most logical ones.
1- Check the battery level
When a red lightning bolt icon appears on the screen, anytime, or when you press the side button, it means you need to charge your watch.
To do this, put it on its charging pad, let it pass for about half an hour and check if the situation has changed.
2- Disable energy saving mode
Reserve mode saves battery power, however it significantly limits the functionality and responsiveness of your Apple Watch. It will only display the time, and in an ultra minimalist font, for example.
To turn off this power saving mode, press and hold the power button for about 10 seconds, until you see the Apple logo appear.
3- Restart your Apple Watch
As with many devices, the minor concerns experienced on your Apple Watch can be fixed by turning it off and on again.
To do this, press and hold its side button until you see the extinction slider, then drag it. To restart it, just press the side button until you see the Apple logo.
Otherwise, resort to this drastic measure if your watch is unresponsive: force restart. Press and hold the power button on Apple Watch and the Digital Crown, then release them.
If none of these methods solve the problem, then it could be a malfunction due to its operating system or its load.
An unsuitable operating system
If your Apple Watch seems to be slowing down since you bought it, the operating system may be the cause.
Is it still running watchOS 3.1.1? If yes then be aware that this update was prone to many bugs, Apple even decided to withdraw it.
In this case, its malfunction is certainly not your fault, and then Apple should be able to intervene.
Also note that in our experience, watchOS 4 and its new features are a bit too demanding for the first generation model and tend to make it significantly less responsive.
Unfortunately, it’s very difficult to revert to an older version of watchOS, although here too you can always turn to Apple.
WatchOS update has been interrupted
Another important thing to know is that you are strongly advised not to remove the watch from its charger during an update. Indeed, by interrupting the process, your Apple Watch may freeze, an error message is displayed and directs you to the URL of the Apple support page.
In this case, go through the usual recovery steps, and if it still does not improve, then contact Apple Support.
Your Apple Watch is not charging
If you connect your Apple Watch to its cradle and nothing seems to be happening, there may be a problem with the outlet, or with the charger itself. Here’s what you need to check:
- Is the cradle securely plugged into the wall outlet?
- Is the cable properly connected to the base?
- Is the Apple Watch properly connected to the charger or in the correct direction?
- Did you leave its plastic wrap on the charger? Is dirt lodged in the ports?
To find out which component is faulty, do not hesitate to try them all one by one and in all forms. So you can decide which part needs to be corrected.
A battery that suffers from a manufacturing defect will be automatically repaired by Apple at no additional cost. On the other hand, in the event that it is simply worn out by daily use, the brand will then offer to replace it at your expense.
Your product will be tested beforehand to find the source of the problem anyway.
Your Apple Watch screen is broken
Fortunately, this situation is rare, but it’s not impossible that Apple Watch screens sometimes break or get scratched.
If this happens to you, it is quite easy to change it. So we advise you to check with Apple. Repairs are often more expensive than those done by third-party companies, but it’s worth it.
Also think about protect your screen to prevent shock.
Your Apple Watch has taken on water
Starting with the Series 2 model, all Apple Watches are water resistant and should be suitable for most aquatic environments up to 50m deep. However, Apple warns that the waterproofing may not stand the test of time. The company even advises against exposing your watch to soap or wearing it during water activities.
The first generation Apple Watch is suitable for the shower, but is not completely waterproof.
If your watch gets wet, even if it’s just sweat after a workout, remember to dry it with a soft cloth.
Water entering the speaker cavity can affect the audio quality. So do not insert any object into the openings and do not shake the watch in order to drain the water, just charge your Apple Watch overnight to speed up evaporation.
Starting with Series 2, you can also use the Water Mode which allows you to lock the watch and eject water from it.
To do this, swipe up from the bottom of the screen to bring up the Control Center, then click on the drop icon to activate the feature.